Operations & Managed Services
Your IT in focus — with committed service hours.
What this service covers
Operations & Managed Services means we run your Microsoft cloud environment as an extension of your team. Managed security operations, proactive monitoring, backup & disaster recovery, FinOps and license optimization — without you having to build your own SOC or 24/7 team. Our focus is Azure, Microsoft 365, Microsoft Defender, Sentinel and CrowdStrike. Every service engagement is based on clear SLAs, transparent reporting and a dedicated contact person. No call centers, no ticket numbers without context.
Who this fits
- Mid-market companies without an in-house IT security team, needing a managed SOC
- Companies with growing Azure spend that want FinOps discipline
- Organizations that need recovery capability after ransomware incidents
- IT teams that want to offload routine operations and focus on strategy
What we commit to
What is identical in every contract — and how the operating models differ. Response and restoration times are agreed per contract because they depend on how critical your systems are.
- Service hours
- Monday to Friday, 08:00–17:00 CET, excluding public holidays in Bavaria
- Contact
- A named contact with a defined deputy, reachable by phone and email
- Languages
- German and English
- Platforms covered
- Microsoft Azure, Microsoft 365, Microsoft Defender XDR, Microsoft Sentinel, CrowdStrike Falcon
- Reporting
- Monthly service report, quarterly review covering FinOps and security posture
- Data residency
- Inside your own Microsoft tenant, EU regions, GDPR-compliant
Operating models
- Standard
- Operations, monitoring and incident handling within service hours. Incidents are prioritised by impact and urgency; the response time per priority is agreed in the contract.
- Extended
- Adds on-call cover outside service hours for the systems you contractually designate as critical, with a dedicated escalation chain and weekend reachability.
- Managed SOC
- Continuous threat detection via Microsoft Sentinel and Defender XDR with automated playbooks, plus human analysis and communication outside service hours.
Operations & IT Management
Insufficient monitoring
Exploding Cloud Costs
Inadequate backup strategies
Overloaded IT teams
Outdated systems and patch backlogs
Lack of transparency and reporting
Services in detail
No internal SOC? No problem. We handle monitoring, thread detection, and incident response as an extension of your team.
Detect problems before your users do. We monitor your Azure and Microsoft 365 environment, identify bottlenecks, and ensure a quick response to disruptions.
Continuously monitor backups, test them regularly, restore fast when it matters. We run the day-to-day operation of your backup and recovery environment — for cloud, on-premises, and hybrid infrastructure that we also build for you initially as part of Infrastructure & Private Cloud.
Cloud costs and licenses under control. We create transparency over your Azure spending and Microsoft licenses and show where you can optimize without sacrificing functionality.
Ongoing administration and optimization of your cloud environments for maximum stability and performance.
How an engagement runs
- 01
Service onboarding
Handover, documentation and tool integration — typically 2–4 weeks.
- 02
Monitoring & alerting setup
Proactive observation via Microsoft Sentinel, Azure Monitor and our runbooks.
- 03
Ongoing operations with SLAs
Incident response, patch management, regular optimization reviews.
- 04
Quarterly reviews
Transparent reporting, FinOps optimization, strategic evolution.
