What is the difference between Managed Services and classic IT support?
Managed Services are proactive: we monitor, optimize, and act before problems arise. Classic support only reacts when something is broken. This saves you downtime and stress.
Managed Services & Operations
Answers on 24/7 cloud operations, FinOps, backup & disaster recovery, Azure Local and Microsoft licence optimisation for DACH mid-market companies.
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Common questions
How quickly do you respond to disruptions?
Our response times are defined in the contract and depend on the criticality. We respond to critical incidents within minutes, not hours.
Do you replace our internal IT team?
No, we complement it. Managed Services relieve your team of routine tasks so they can focus on strategic issues. We work as an extension of your team.
Is Storage Spaces Direct (S2D) the same as Azure Local?
S2D is the underlying storage technology that Microsoft's Azure Local (formerly Azure Stack HCI) is built on. We design your clusters to be Azure Local-compatible from day one, so you can move to hybrid cloud management later without rebuilding your infrastructure.
Why isn't regular backup enough against ransomware?
Traditional backup targets are reachable from the production network and are therefore vulnerable themselves. Only immutable storage — where even administrators cannot delete or encrypt backed-up data — reliably protects against ransomware, which specifically targets backups first.
How does daily rotation of 128-character passwords work in practice?
Through Fine-Grained Password Policies (FGPP) in Active Directory combined with automated password management — nobody memorizes a password anymore. For everyday sign-in on managed devices, we use Windows Hello for Business (biometric or PIN, bound to that device); for access that must not be tied to a single device — privileged access or roaming workplaces, for example — we use YubiKeys as a portable, hardware-based factor. The underlying passwords rotate automatically in the background every day and are never visible or memorable to anyone, which makes classic password attacks practically pointless.
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